Effective date: October 12, 2026
OUR IT Bangladesh respects your privacy. This Privacy Policy explains how personal information may be collected, used, stored, and shared when you visit https://ouritbd.com/, contact our team, or purchase and use our hosting and related technology services.
This policy covers our website and our handling of customer information. Third-party platforms and services have their own privacy policies.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: your name, email address, phone number, and messaging username.
- Account and service information: registration details, purchased packages, assigned IP addresses, service configuration, renewal requests, and support history.
- Billing information: invoice details, transaction references, payment status, and payment confirmations you provide.
- Technical information: IP addresses, browser and device information, access times, requested pages, and website or server logs generated during service operation.
- Communications: messages, attachments, and information you submit through email, support channels, or other contact methods.
Please provide only information necessary for your request. Do not send passwords, payment security codes, private cryptocurrency keys, or unrelated sensitive documents through ordinary support messages.
2. How We Use Information
We use relevant information to respond to inquiries, process orders and payments, provision and maintain services, manage renewals, provide support, and send service-related notices.
Information may also be used to diagnose technical problems, protect accounts and infrastructure, investigate abuse, prevent fraud, resolve disputes, and meet applicable legal obligations.
3. Cookies and Website Features
Our website may use cookies or similar technologies for functions such as login sessions, security, and remembering preferences. You can manage cookies through your browser settings. Blocking necessary cookies may prevent some features from working correctly.
For questions about cookies or tracking technologies used on our website, please contact us using the details below.
4. Hosting Data and Customer Responsibilities
Our services may store files, applications, configurations, and other information that customers upload or create on their VPS. Technical access to service data may be necessary for provisioning, troubleshooting, security, or responding to lawful requests.
Customers are responsible for the information they collect or store using our services, including obtaining appropriate permissions and meeting applicable privacy requirements. This policy does not replace a customer’s own privacy notice.
Customers should maintain independent backups. Backup availability depends on the purchased package and any separate written agreement.
5. Service Providers and Information Sharing
Relevant information may be shared with infrastructure and network providers, payment service providers, and other service providers where necessary to deliver and support the service or process a transaction.
Information may also be disclosed where required by applicable law, a valid legal request, or when reasonably necessary to investigate fraud or abuse and protect people, accounts, or infrastructure.
We limit disclosures to information relevant to the particular purpose. Payment providers process information under their own terms and privacy policies.
6. International Processing
Depending on the server location, service package, and providers involved, information may be stored or processed outside Bangladesh. The destination may differ from your country of residence. Applicable protections and any required transfer arrangements depend on the processing involved and relevant law.
7. Data Retention
Information is retained for the purposes described in this policy, including service delivery, billing, support, security, dispute resolution, and legal obligations. Retention depends on the type of information and applicable requirements.
Service termination or account closure may affect access to hosted data. Customers should export important data before cancellation. An account deletion request does not necessarily require immediate deletion of records that must be retained for legitimate legal, billing, or security reasons.
8. Security
We take reasonable measures to protect information against unauthorized access, disclosure, alteration, or loss. However, no online system or transmission method can guarantee complete security.
Keep your account and server credentials secure and notify us promptly if you suspect unauthorized access.
9. Your Requests and Choices
You can contact us to request access to, correction of, or deletion of your personal information. Depending on applicable law, you may also have rights to restrict or object to certain processing or withdraw consent where processing relies on consent.
We may need to verify your identity before responding. Requests are considered subject to applicable law, service requirements, and legitimate retention obligations. Withdrawal of consent does not affect processing lawfully carried out before withdrawal.
10. Third-Party Links and Communication Platforms
Our website may link to Telegram, WhatsApp, Facebook, YouTube, and other external platforms. Information you provide on those platforms is also handled under their own privacy policies.
Messages posted in public or community groups may be visible to other members. Use a private support channel for account, billing, or personal matters. If third-party content is embedded on our website, its provider may receive technical information and use cookies when that content loads.
11. Changes to This Policy
We may update this policy to reflect changes in our services, practices, or legal requirements. The updated version and effective date will be published on our website. Where required, we will provide additional notice or obtain consent for material changes.
12. Contact Us
For privacy questions or requests, contact:
OUR IT Bangladesh
Website: https://ouritbd.com/
Email: hello@ouritbd.com
Telegram: https://t.me/OurITBD
WhatsApp: +8801711741372
Address: Mojompur, Kushtia, Khulna, Bangladesh – 7000